Shipping policy
Processing Time: Orders are typically processed within 3 business days after confirmation. During busy periods, processing may take up to 5 business days. You will receive a confirmation email as soon as your order has been shipped.
Note: Preorder items are processed when they become available.
Shipping Time: Estimated delivery times will vary based on your selected shipping method and destination. Below are some guidelines.
- Standard Shipping: 2-7 business days
- Expedited Shipping: 1-3 business days
- International Shipping: 7 - 14 (depends on country of destination)
Note that these timelines are not guaranteed by and may vary due to factors beyond our control, such as weather or postal delays.
Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your package's progress. If you do not receive tracking information, please check your spam folder or contact us at info@thediygang.com for assistance.
Please double-check your shipping address during checkout. We are not responsible for lost or delayed packages due to incorrect address information provided at the time of purchase.
*Lost, stolen, or damaged shipments will not be refunded or replaced if tracking shows the order has been delivered. To resolve such issues, please file a claim directly with the shipping carrier.*